Case Studies

Joshua Kitchens, Director of Archival Studies at Clayton State University, was challenged with engaging his students to enable him to create tailored lesson plans and more relevant online classes.

VP of IT Infrastructure, Teri Moraga, was challenged with a 60% increase in call center call volumes in 120 days, leading to longer wait times and more abandoned calls.

VP of Operations, Noomi Hirsch, was looking for a tool to help facilitate the identification and implementation of process improvements that the clinical teams would support.

With the cost of replacing a nurse estimated at $40,000, Dr. Tina Johnson, COO at Lutheran Medical Center, has an ongoing focus on understanding and acting on ways to improve nurse retention.

SCL Health sought to maximize participation in its Innovation Challenge to source better ideas for improving the patient journey

David Claussen, CoreLogic leader, needed to cultivate team engagement, drive cultural change and improve customer experience.

Dr. Christopher Ritter, was challenged with finding a new way to engage in-person and online students to ensure a high quality learning experience.

Geoff Blaisdell was in the midst of a digital transformation with significant impact on the IT organization. Geoff was looking for a way to get feedback and manage candid conversations with his employees to build trust and create clarity through this change.

Macerich’s VP of IT, Tom Birdsall, sought opportunities to maximize investment in IT solutions while driving operational efficiencies in the business. Specifically, he sought ways to maximize the adoption of a recently implemented Request For Bid tool and process.

CIO, Barbie Bigelow, was challenged with low morale, change fatigue, and disengaged IT employees as a result of acquisitions and other changes.